Case Studies
Revving Up Domestic Revenue Mobilization in Uganda
Lessons from Uganda’s Local Taxation Strategy for a Path to Sustainable Economic Development Despite its recent economic growth, Uganda’s tax-to-GDP […]
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Supporting India-Based, Women-Owned SMEs Through Business Matchmaking
US-SEGA Connects Women-Owned, Sustainably-Focused Small and Medium Enterprises with Prospective International Buyers Creating Networks for Greening Supply Chains On September […]
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Building a Resilient Cybersecurity Culture at the Bureau of the Fiscal Service
The U.S. Treasury Department’s Bureau of the Fiscal Service supports citizens, businesses and government clients, and manages access to a […]
Case Study
EU Integration Forum
The annual conferences brought together young political decision-makers to shape the Union’s future
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Preparing 85,000 Internal Revenue Service Employees for a Cloud Upgrade
When IT planned to deploy the latest cloud-based Office 365 ProPlus suite of applications to more 85,000 employee workstations, they […]
- Topics:
- Organizational Change ,
- Technology
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Preparing IRS End Users for Technology Deployments
As the face of IT to more than 85,000 Internal Revenue Service employees and contractors, the User and Network Services […]
- Topics:
- Organizational Change ,
- Technology
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Educating End Users on IT Self-Help Automation at the Internal Revenue Service
When the Internal Revenue Service sought to use AI to provide all 85,000 employees with 24/7 support, tools, training and […]
- Topics:
- Organizational Change ,
- Technology
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Designing CX to Increase Employment Pathways through the FutureWorks Initiative
People with disabilities have an unemployment rate that is historically more than double the national rate. The Office of Disability […]
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Standing up a Federal Cloud Programming Office at the Internal Revenue Service
Moving massive, newly modernized tax processing systems to a cloud environment represents one of the most significant, on-going IT challenges […]
- Topics:
- Organizational Change ,
- Technology